Cost & Delivery Times
Shipping costs vary depending on what country you are shipping to and if you choose from the express or standard options.
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Shipping
Do I need to pay a customs fee?
Individual countries and their local authority are subject to charge customs and duties fees. Import taxes and fees are completely out of our control and must be paid by the recipient so we recommend contacting your local customs office to check if
Where do you ship from?
All orders are shipped from the Equipad HQ located in Brisbane, QLD - Australia!
Once I place an order, how long until it is shipped?
We pick and pack and ship orders daily and we aim to get your orders out daily, before 5 PM AEST Monday to Friday. However, sometimes due to large sale events or staff shortages our small team may be at capacity and this could push back the dispatch
My parcel has been deemed lost / missing?
Eek! That is certainly not ideal at all!. In the rare instance that your parcel has been lost our community experience team will not leave you empty-handed. Please contact our team via email: [email protected] with the following:. - order nu
Do you ship orders on weekend and public holidays?
Our team loves to get out and get riding! So all orders are processed Monday to Friday (excluding public holidays). Meaning if you place an order after 2 pm AEST on Friday it won't be packed until the following Monday. When it comes to delivery of yo