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Refunds

Can I get a refund?

Refunds are offered on most orders returned within 30 days of delivery unless the item is a sale item or it is otherwise on promo T&Cs . All refunds are processed back to your original payment method. This may take up to 7 business days. Refunds are

How long do refunds take?

Once your return has been shipped back to us we will process your refund. We can only refund to the exact same method you originally paid so depending on how you made the payment, your money can take about 2-7 business days to hit your account. Pleas

I paid with a gift card/store credit?

If you have paid on a gift card/store credit and select a refund you will receive this back onto the gift card used. Please note: returns for refunds, a 15% fee applies from the total order value. This figure will be taken from your final refund amou

I used more than one payment method?

If you have used a mix of store credit and another payment method, the store credit will be reissued first and then the remainder will be refunded to the other payment method. Please note: returns for refunds, a 15% fee applies from the total order v

How do refunds work with Buy Now, Pay Later services?

We refund back to the payment method used to order. The refund amount you then receive in your bank account will depend on the status of your instalments and can take 2 to 7 business days. Please note: returns for refunds, a 15% fee applies from the